Wonderment
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How to Reduce 50% of Support Tickets with these Two Shopify Apps
customer support

How to Reduce 50% of Support Tickets with these Two Shopify Apps

If you’re an ecommerce brand experiencing a deluge of “where is my order?” support tickets (aka WISMO queries), there are two Shopify apps you should have in your arsenal: Gorgias and Wonderment. More on why in a minute, but these two platforms

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How to Send Stalled or Delayed Shipment Notifications (+Klaviyo Templates)
customer support

How to Send Stalled or Delayed Shipment Notifications (+Klaviyo Templates)

Deb Mukherjee September 3, 2021
5 Shopify Customer Journey Templates + Examples
customer support

5 Shopify Customer Journey Templates + Examples

Katherine Boyarsky May 26, 2021
Simple, Text-based Shipping Delay Email Templates You Can Send to Enhance Post-purchase Experience
customer support

Simple, Text-based Shipping Delay Email Templates You Can Send to Enhance Post-purchase Experience

Katherine Boyarsky May 21, 2021
Top 10 Shopify Brands Delivering Great Ecommerce Customer Experiences
customer support

Top 10 Shopify Brands Delivering Great Ecommerce Customer Experiences

Katherine Boyarsky April 7, 2021
What Makes a Great eCommerce Experience?
customer support

What Makes a Great eCommerce Experience?

Katherine Boyarsky April 1, 2021
How To Avoid “Customer Support Death Spirals”: Lessons From Gorgias
customer support

How To Avoid “Customer Support Death Spirals”: Lessons From Gorgias

Juliana Casale March 17, 2021
WISMO 101: What it is and How to Avoid it
customer support

WISMO 101: What it is and How to Avoid it

Juliana Casale February 17, 2021
Wonderment

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