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The Ridge Reduces Shipping & Tracking CX Tickets With Wonderment [Case Study]
customer support

The Ridge Reduces Shipping & Tracking CX Tickets With Wonderment [Case Study]

The Ridge by the Numbers 7-point percentage lift in CSAT score after using Wonderment Reduced tracking and shipping-related CX tickets by 17% 80% CTR to order tracking page via transactional emails over the last 90 days A brief history In a world

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Behind the Scenes With Uqora: What It Means To Be A Retention-Focused Brand [Case Study]
customer support

Behind the Scenes With Uqora: What It Means To Be A Retention-Focused Brand [Case Study]

Juliana Casale June 13, 2022
LOOK OPTIC Builds Customer Trust With Wonderment [Case Study]
customer support

LOOK OPTIC Builds Customer Trust With Wonderment [Case Study]

Juliana Casale May 6, 2022
How to Send Stalled or Delayed Shipment Notifications (+Klaviyo Templates)
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How to Send Stalled or Delayed Shipment Notifications (+Klaviyo Templates)

Deb Mukherjee September 3, 2021
5 Shopify Customer Journey Templates + Examples
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5 Shopify Customer Journey Templates + Examples

Katherine Boyarsky May 26, 2021
Simple, Text-based Shipping Delay Email Templates You Can Send to Enhance Post-purchase Experience
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Simple, Text-based Shipping Delay Email Templates You Can Send to Enhance Post-purchase Experience

Katherine Boyarsky May 21, 2021
Top 10 Shopify Brands Delivering Great Ecommerce Customer Experiences
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Top 10 Shopify Brands Delivering Great Ecommerce Customer Experiences

Katherine Boyarsky April 7, 2021
What Makes a Great eCommerce Experience?
customer support

What Makes a Great eCommerce Experience?

Katherine Boyarsky April 1, 2021
How To Avoid “Customer Support Death Spirals”: Lessons From Gorgias
customer support

How To Avoid “Customer Support Death Spirals”: Lessons From Gorgias

Juliana Casale March 17, 2021
WISMO 101: What it is and How to Avoid it
customer support

WISMO 101: What it is and How to Avoid it

Juliana Casale February 17, 2021
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