Where’s My Order? app by Wonderment is a stalled and delay shipment communication platform for Shopify merchants. We proactively listen to your tracking numbers, identify the numbers not getting a regular update, and give you the rich data you need to proactively follow up with your customers before they write into support.
We currently support over 80 carriers including many of the most common in the United States, Canada, and China, such as USPS, UPS, FedEx, DHL, Canadian Post, and China Post.
If you don't see a carrier on the list that's important to you, please email help@wonderment.cc and we'll add it!
Today, we integrate with over 80 carriers, and can add the following shipping events to your communication systems. You can use these like any event in Klaviyo or other systems - for triggering flows, segmentation, or reporting using their built-in tools.
Shipment Confirmed - When a label has been created with a shipping carrier
Label Cancelled - When a label has been cancelled with the shipping carrier
Ready for Pickup - When the order has been marked ready for pickup by the shipping carrier
In Transit - When the carrier confirms they have picked up the package from the shipping facility
Out for Delivery - When the carrier confirms the package has been handed off for delivery
Shipment Delivered - When the delivery scan has occurred for a package
Attempted Delivery - If a package couldn't be delivered and was held by the carrier for re-delivery.
Delivery Error - In case of a permanent delivery error, such as a non-existant address, or a package is lost or damaged at the carrier.
Shipment Stalled - When a package hasn't made progress in the carrier network for a certain period of time, and is likely to be delayed.
Need data that isn't on this list? We can make it happen- Contact us and tell us how we can help!
Wonderment makes a rich set of data available with each event in Klaviyo. Here is a table with the metadata sent through on each event, and the Klaviyo event tag for using it in an email or email template logic. This data can be used for filtering or segmentation - for example, only sending your flow after a package is delayed for a certain number of business days.
You can see the detailed table of data in our support docs.
Have a question or need help? Contact help@wonderment.cc
At this time, Wonderment only supports Shopify but we'll be adding support for additional storefronts in the future. Drop a note to jess@wonderment.cc and we'll notify you when we launch new platforms.
Yes! We have tracked over half a million orders to date and built our platform for scale. Many of our customers are Shopify Plus stores. If you're a Plus store and would like a demo, reach out to jess@wonderment.cc
You can cancel your subscription any time. There is no annual commitment. To cancel, please email help@wonderment.cc