Over the years, a shift as emerged among eCommerce companies. That shift? Growth for the sake of growth is out. Creating customers for life: that's in. The playbook that contributed to the rapid success of early DTC brands has lost it's luster. In the days of yesteryear, it was easy …

Getting in front of shipping issues has, historically, been really tough. Any e-commerce operator who went through 2020 can tell you that packages disappear, get delayed, or don't get delivery updates on a regular basis. But identifying which packages, and customers, are stuck or lost in transit is hard to …

I buy a lot of products from eCommerce stores these days. That also means I get a lot of email from eCommerce brands. Between the promotions, special offers, and order confirmations, my inbox is bursting at the seams with reminders to buy again. As a brand, you know, and I …

When communicating with customers about shipping updates, you need to refer to exactly what items are in their package. Starting today, Wonderment’s event data now contains detailed information on each item in the package. Now, any merchant using Shopify and Klaviyo can easily and effectively customize their shipping and delivery …

If you visit the Shopify homepage, the first thing you see in big, bold green letters is “Anyone, anywhere, can start a business.” Shopify’s built an empire on providing tools that make it easy for merchants to launch their ecommerce stores quickly and professionally, without the need for formal marketing …

Examples, recipes, and best practices to creating shipping notifications Consumers on average check the status of their order 3-4 times. Whether it’s genuine excitement over awaiting their new purchase or concern on whether it will arrive in time for a special event, pre-parcel anxiety is real. Keeping your customers up-to-date …

Building empathy for your customer’s experience can be really tough! With that in mind, we wanted to create a tracking experience for you, and your staff, to understand every detail of the delivery and communication experience. We’ve built our Shipment Detail page to give you the detailed breakdown of all …