The Anatomy of an eCommerce Retention Manager: Eli Weiss, Director of CX at Olipop

The Anatomy of an eCommerce Retention Manager Featuring Eli Weiss, Director of CX at Olipop

Over the years, a shift as emerged among eCommerce companies. That shift? Growth for the sake of growth is out. Creating customers for life: that's in. The playbook that contributed to the rapid success of early DTC brands has lost it's luster. In the days of yesteryear, it was easy …

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New in Wonderment: Time In Transit Reporting

New in Wonderment: Time In Transit Reporting

Getting in front of shipping issues has, historically, been really tough. Any e-commerce operator who went through 2020 can tell you that packages disappear, get delayed, or don't get delivery updates on a regular basis. But identifying which packages, and customers, are stuck or lost in transit is hard to …

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5 Smart Post-purchase Email Examples (Pre-Delivery Edition)

5 Smart Post-purchase Email Examples (Pre-Delivery Edition)

I buy a lot of products from eCommerce stores these days. That also means I get a lot of email from eCommerce brands. Between the promotions, special offers, and order confirmations, my inbox is bursting at the seams with reminders to buy again. As a brand, you know, and I …

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Now Available: Line Items In Event Data

Now Available: Line Items In Event Data

When communicating with customers about shipping updates, you need to refer to exactly what items are in their package. Starting today, Wonderment’s event data now contains detailed information on each item in the package. Now, any merchant using Shopify and Klaviyo can easily and effectively customize their shipping and delivery …

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How Technology Is Changing The End-To-End Online Shopping Experience

How Technology Is Changing The End-To-End Online Shopping Experience

If you visit the Shopify homepage, the first thing you see in big, bold green letters is “Anyone, anywhere, can start a business.” Shopify’s built an empire on providing tools that make it easy for merchants to launch their ecommerce stores quickly and professionally, without the need for formal marketing …

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How To Guide: Setting Up Wonderment + Klaviyo Shipping Notification Flows

How To Guide: Setting Up Wonderment + Klaviyo Shipping Notification Flows

Examples, recipes, and best practices to creating shipping notifications Consumers on average check the status of their order 3-4 times. Whether it’s genuine excitement over awaiting their new purchase or concern on whether it will arrive in time for a special event, pre-parcel anxiety is real. Keeping your customers up-to-date …

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Understand Your Customer’s Delivery Experience with the Shipment Detail View

Understand Your Customer’s Delivery Experience with the Shipment Detail View

Building empathy for your customer’s experience can be really tough! With that in mind, we wanted to create a tracking experience for you, and your staff, to understand every detail of the delivery and communication experience. We’ve built our Shipment Detail page to give you the detailed breakdown of all …

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