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Narvar vs Wonderment: Which Should You Use for Order Tracking?

by Deb Mukherjee in , , October 17th, 2021

Wonderment enables you you deliver the best post-shopping experience, retain more customers, and prevent millions of WISMO tickets through complete order tracking visibility, proactive notifications on order delays, and on-brand order tracking pages for your customers. 

Wonderment: The Best Narvar Alternative for Order Tracking

If you’re looking for Narvar alternatives, Wonderment is the leading choice for Shopify merchants. 

Multi-million dollar Shopify Plus brands are delivering a stellar order tracking experience for their customers through Wonderment’s order tracking and shipping communication platform.

wonderment customers

Hold up! What’s the big secret? 🤫 

It’s simpler than you think: Best-in-class order tracking with stellar support.

Wonderment was founded by former Klaviyo, HubSpot, and Wayfair alumni, i.e., we get ecommerce & how it all works. We’re real people who truly care about our customer’s success and will be there for you every step of the way. 

  • Need support implementing our app? Let’s jump on a Zoom call for live training.
  • Looking for advice to better your post-purchase customer journey? Get on a call with us. 
  • Got a feature request that will improve your life by 1%? Tell us. We’ll take it more seriously than anyone else.

Here are 9 more reasons Shopify brands choose Wonderment

1. Always keep your customers informed

Eliminate “where’s my order” tickets by proactively notifying customers about the status of their order, including (and especially) when things go wrong such as delayed, lost shipments, or other shipping exceptions, thus improving customer satisfaction and reducing support costs. Now that’s a win-win in my book!

2. Have 100% visibility across all your shipments

Wonderment’s Shopify app automatically starts tracking your fulfillment without any development effort from your side – saving time and increasing your productivity. We stay on top of your shipping carriers and present you with real-time & reliable order statuses for all your shipments, all inside a simple dashboard. 

3. Find out about stalled shipments exactly when it happens

Order delays are inevitable but don’t wait for your carrier or warehouse to tell you that. With Wonderment, you’ll know about stalled orders before your carrier does. At the end of the day, there’s nothing worse than discovering a shipping issue only when your customers call into support, angry & annoyed. Getting in front of stalled shipments means you can proactively notify your support team or automatically inform the customer (through Klaviyo), thus improving the customer experience & retention.

4. Get a hold on your shipping performance

See trends on your shipping delivery speeds and report on orders by their fulfillment status, carrier, region, and more. Besides that, you can also send internal notifications to Slack, Gorgias, or email for orders that haven’t left the warehouse or been delivered in time.

5. Tracking pages for the 21st century

Get beautifully designed, on-brand tracking pages that your customers love. Even better, they are native to Shopify and live on your top-level domain (not on some random Webflow account). Oh, and you can customize your page exactly the way you want – add products to upsell, get more newsletter subscriptions, tell your brand’s story and, anything else you think would contribute to a delightful experience.

popov leather - wonderment customer

6. Send on-brand shipping notifications with Klaviyo

Be done with basic, vanilla emails. With our Klaviyo integration, you can send stunning,  branded order update notifications. Plus, we send over 30 shipping line items to Klaviyo for you to create custom flows by product, carrier, destination, and more. Not using Klaviyo? Leverage our Shopify Flow integration to connect with OmniSend, HubSpot, Drip, MailChimp, and more.

7. Automate SMS shipment notifications

Keep your customers up-to-date through emails AND text messages with our PostScript, Klaviyo, Voyage, or Attentive integration. Create automated SMS notifications when an order is pre-transit, stalled, lost, or delivered directly from your existing SMS provider. 

8. Ask for reviews at the right time

Your brand reputation will be hurt if you ask for reviews even before the product is delivered. Let’s change that, shall we? With Wonderment, you can trigger product reviews after a package is delivered to your customer. We integrate with all the top product review platforms such as Okendo, Stamped, JudgeMe, and more.  5-stars all the way!

9. End-end order tracking without burning a hole in the pocket

With Wonderment, you can get order tracking, delayed shipment alerts, tracking pages, our suite of integrations, and much more for hundreds of dollars less than Aftership.

Ready to get started? 

Your customers deserve a better post-purchase experience. Don’t wait. Give Wonderment a whirl and let us know what you think.