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Say Goodbye to Guesswork: Understanding Our New Accurate Delivery Predictions

by Brian Whalley February 14th, 2024

At Wonderment, we recognize the importance of accurate delivery predictions in maintaining customer satisfaction and loyalty. That's why we're excited to introduce our new, cutting-edge feature: highly accurate delivery predictions tailored to each merchant.

Calendar Dates, Not Business Days

Wonderment communicates our delivery dates in calendar days, not business days. This approach removes the need for customers to perform mental calculations or guess when their order will arrive. Communicating in business days often leads to confusion, adding unnecessary complexity and uncertainty at the checkout process.

This lack of clarity can cause potential customers to hesitate, make incorrect assumptions about delivery times, or even reconsider their purchase decisions altogether. According to the Baymard Institute, 41% of e-commerce sites either do not offer any kind of ETA or only specify shipping speed, which has resulted in critical feedback from shoppers for being unclear or uncertain.

By opting to communicate calendar dates for ETAs, we aim to enhance transparency, reduce ambiguity, and ultimately, improve customer satisfaction by making the online shopping experience as straightforward and reassuring as possible.

Tailored Predictions for Your Brand

We understand that each e-commerce brand has its unique shipping profile. Whether you're adding new warehouses, changing your shipping carriers, or adjusting service levels, these changes impact your delivery times. Our AI-driven model takes these factors into account, offering predictions that are specific to your brand. This personalized approach ensures our predictions reflect your current shipping profile, making them highly accurate and relevant.

Leveraging the Latest AI Technology

Our system utilizes the latest in AI technology, analyzing the last few weeks of your historical shipping data. This enables our model to adapt quickly to any changes in your shipping operations, ensuring that our predictions remain up-to-date and reliable. By leveraging this advanced technology, we're able to provide delivery predictions that are around 90-93% accurate. This level of accuracy is comparable to other providers, and our service stands out by offering predictions that are specifically tailored to your brand.

The Importance of Keeping Promises

We believe that the key to customer satisfaction and loyalty lies in the reliability of your delivery promises. Our accurate delivery predictions mean that you're more likely to meet your customers' expectations, thereby enhancing their trust in your brand. An accurate Estimated Time of Arrival (ETA) is crucial, as it ensures that deliveries arrive within the predicted window, upholding your promise to your customers.

Exciting Features on the Horizon

Our commitment to improving your customer's experience doesn't stop here. We're continuously working on enhancing our model's accuracy and reliability. Soon, we will introduce new features that will fine-tune our predictions to be even more specific to your brand's shipping methods. This ongoing development means that you can always expect our service to evolve with your needs.

Transparent Reporting for Continuous Improvement

In the coming weeks, we're rolling out a new reporting feature that allows you to audit the ETAs provided to your customers against the actual delivery times. This report will enable you to evaluate our predictions on a per-service-level basis, offering transparency and insights into the accuracy of our predictions. Through this audit, you can identify areas for improvement and ensure that your delivery promises remain reliable.

At Wonderment, we're dedicated to providing solutions that enhance the e-commerce experience for both merchants and their customers. Our new accurate delivery predictions represent a significant step forward in eliminating the guesswork from your shipping operations. By offering personalized, AI-driven predictions, we're not just improving the accuracy of delivery times. We're helping you build stronger, more trustworthy relationships with your customers.

Want to learn more about Wonderment's Delivery Promise? Log into your Wonderment account or learn more here