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DTC Insights, Strategies, and Stories

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Design Best Practices for Ecommerce Order Tracking Pages
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Design Best Practices for Ecommerce Order Tracking Pages

When it comes to designing your order tracking pages for your ecommerce site it’s not exactly less is more OR more is more. The truth is that being consistently on brand is more, but that doesn’t exactly roll off the tongue.

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How to Audit Your Ecommerce Customer Experience from Order to Delivery
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How to Audit Your Ecommerce Customer Experience from Order to Delivery

Katherine Boyarsky April 8, 2021
The Anatomy of an eCommerce Retention Manager: Eli Weiss, Director of CX at Olipop
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The Anatomy of an eCommerce Retention Manager: Eli Weiss, Director of CX at Olipop

Jessica Meher March 4, 2021
4 Simple-but-Sneaky Order Tracking Mistakes You're Making Today (and How to Fix Them)
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4 Simple-but-Sneaky Order Tracking Mistakes You're Making Today (and How to Fix Them)

Juliana Casale March 3, 2021
5 Smart Post-Purchase Email Examples (Pre-Delivery Edition)
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5 Smart Post-Purchase Email Examples (Pre-Delivery Edition)

Jessica Meher February 23, 2021
Post-Purchase Experience: Customer Expectations vs. Reality
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Post-Purchase Experience: Customer Expectations vs. Reality

Juliana Casale February 2, 2021
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