Setting up the Attentive integration

Send timely SMS/MMS updates to your customers about their deliveries

With the Wonderment and Attentive integration, you can message your customers based on shipping status updates, such as events like Out for Delivery or Delivered, or important updates like a delay or delivery error. 

With this integration, you can:

  • Message customers about shipment updates
  • Ask customers for a review after a product has been delivered

Prerequisites

Ensure that you meet the following requirements in order to set up this integration:

  • Wonderment only works with Shopify stores. A paid plan is required.
  • Wonderment supports 80+ shipping carriers, primarily across North America, Australia, and Western Europe. View Carrier Support for a complete list.  

 

Now, complete the following procedure to set up the integration in both Wonderment and Attentive.

Set up the integration

Complete the following steps in Wonderment to set up the integration: 

  1. Navigate to Settings> Integrations.
  2. Scroll to and click the Attentive box.
  3. Click "Connect with Attentive"

1_attentive integration block

Now that the integration is connected, Wonderment sends active events to Attentive. Now you must build your journeys in Attentive in order to send messages.

Message a customer about a shipping update

You can create journeys based on your shipping data from Wonderment, such as a Delivered notification. These flows can be fairly simple or involve branching logic based on shipping updates or Shopify data. The following is an example of a Delivery notification that you can send to your customers:

5_attentive_delivered_example-1

The following table lists custom events that you can use in the Attentive platform and their corresponding properties:

Custom Event

Properties

Example data

The shipping carrier’s formatted name

{ CarrierNameFriendly }

Australia Post

The order’s name from Shopify

{ OrderID }

AD-12345

The delivery date/time

{ DeliveredAt }

9/1/2020 2:46 PM ET

Wonderment Tracking Page

{ WondermentTrackingURL }

https://your-store.myshopify.com/admin/apps/where-is-my-order/shipment/1Z099693YW90060172

 

For a complete list of available metadata on Wonderment events, view Attentive events data

 

Questions?

We’re here to help! Contact help@wonderment.com or whiteglove@attentivemobile.com to ask about the Attentive + Wonderment integration.